At CMI (Computer Mate Inc.), we take pride in offering unparalleled support for our flagship software, Medisoft. We are dedicated to providing customers with exceptional satisfaction and attention to detail. With over 30 years of experience, our team ensures that you receive award-winning support tailored to your needs.
From all inclusive cloud support to flexible hourly options, choose the plan that fits your needs for unparalleled assistance. Tailor your Medisoft experience with our diverse Support Options.
When you subscribe to Medisoft Network Pro Cloud, you unlock a seamless support experience without any additional cost. Enjoy the peace of mind that comes with inclusive support, making your monthly subscription an all-encompassing solution.
Medisoft users who choose to host the software on their own computer (are not using the Nework Pro Cloud Option) can still receive quality support when needed through pay as you go hourly support. Simply call our support department and a support engineer will troubleshoot and provide a resolution to your issue. Hourly support is billed at an hourly rate of $150, with a 30 minute minimum support charge.
Medisoft users who purchase a prepaid bundle of support hours may do so at a discounted hourly rate, and will have 12 months to use the prepaid support hours. This option allows users who are not on Nework Pro Cloud access to the same quality support while paying a less hourly rate than the pay as you go option.
Our monthly support option is designed to provide our Non-Network Pro Cloud users with the closest level of Data management and software maintenance enjoyed by our Network Pro Cloud users, while still including a bundle of monthly support time. For a fixed monthly fee of $125 users can enjoy all of the benefits listed below, as well as 5 hours of monthly support.
Yes, support is included only with the monthly subscription for Medisoft Network Pro Cloud.
Absolutely! We offer options on an as needed basis as well as prepaid support options.
It’s a monthly subscription offering on-going remote support for preventive maintenance, nightly backups, software updates, as well as a set amount of support hours per month.
Certainly! We understand that needs evolve, and our support options are designed to adapt with you.
Yes, there is a 30 day free support period when you purchase the software and pay for installation.
